Contact Us
Elavarion™ · Customer Care
How can we help?
Have a question about our tennis racquets, pickleball paddles, court training gear, player accessories, or an existing order? Our customer-support team is here to assist with product inquiries, payments, shipping, returns, and other order-related questions. We look forward to hearing from you.
service@elavarion.com
Contact us for product questions, orders, shipping, returns, and general assistance.
1–2 Business Days
We aim to respond to customer inquiries within one to two business days.
8:00 AM–10:00 PM
Our published customer service hours are 8:00 AM to 10:00 PM.
Questions About an Existing Order
If you have a question about an order, payment, shipping confirmation, or tracking information, please contact our customer-support team by email.
To help us locate your purchase and review your request efficiently, please include your order number and the email address used at checkout.
- Your order number, if available.
- The email address used when placing the order.
- A brief description of your question or concern.
- Relevant tracking details, if your inquiry concerns delivery.
Email: service@elavarion.com
Product Questions
Need help choosing the right equipment? Contact us with questions about our Racquet & Paddle Essentials, Court Training Gear, or Player Accessories collections.
We welcome questions about product descriptions, specifications, available options, intended use, materials, sizing where applicable, and other details provided on our product pages.
For the most accurate information, please refer to the relevant product listing and include the product name or link when contacting us.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us as soon as reasonably possible so we can review the issue.
- Your order number and the product name.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- Photographs of the shipping label and outer packaging, if relevant.
After reviewing the information, our team will explain the available next steps in accordance with our applicable Return & Refund Policy and relevant consumer protection requirements.
Please note: Product appearance, finishes, materials, and specifications may vary by item. Please consult the individual product description for its specific features and details. Contact us if you believe an item does not match its listing or has arrived damaged.
Before Returning an Item
Please contact our customer-support team before sending any merchandise back to us. We will explain the applicable return process and provide the appropriate return instructions when your request has been reviewed.
Do not automatically send returns to our registered business address. Our registered office is not necessarily the designated return destination.
Return eligibility, time limits, product condition requirements, and refund procedures are governed by our applicable Return & Refund Policy. Please review that policy before submitting a request.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Response times may vary depending on inquiry volume, the nature of your request, and whether additional information is required.
Requests that require further investigation with a shipping carrier, payment provider, fulfillment partner, or other relevant service provider may require additional review time.
To help avoid unnecessary delays, please provide accurate contact details and include the relevant order information when contacting us.
Business & Contact Information
elavarion™ is operated by Hefei Anshao Technology Co., Ltd. For questions about our products, orders, shipping, returns, or other customer-service matters, please use the contact details provided above.
We're Here to Help
Contact our customer-support team for assistance with your tennis or pickleball equipment, an existing order, or a return inquiry. We aim to respond within 1–2 business days.