After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.

Delivery estimates are expected ranges, not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures where applicable, remote destinations, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination, order details, and available delivery service.

You can review the applicable shipping cost and final order total before submitting payment.

Any shipping promotion or free-shipping offer is subject to the conditions displayed with that offer.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may differ from the registered business address of Hefei Anshao Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers. If this occurs, please use the tracking details associated with each shipment.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

Tracking updates may be provided by the carrier and may not appear continuously while a parcel moves between facilities or transportation networks.

If you cannot locate your tracking email, please check your spam or junk folder before contacting customer support.

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@elavarion.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation has started.

Additional reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned or shipped again, subject to applicable law.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Some racquets, paddles, or training equipment may have packaging or carrier restrictions that affect delivery options for certain destinations.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Tracking information may be updated in stages and does not always reflect the parcel's exact location in real time.

If a package appears to have been lost in transit, please contact customer support with your order number and tracking information.

We will review the available tracking information and shipment circumstances and, where appropriate, contact the carrier or fulfillment provider to investigate.

After the available information and shipment circumstances have been reviewed, we will work toward an appropriate resolution where the loss is confirmed, subject to applicable law and the circumstances of the order.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery concern. If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Please provide any relevant delivery notifications or carrier case references that may help with the investigation.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Because elavarion™ offers racquet and paddle essentials, court training gear, and player accessories, packaging and protective materials may vary by product type, dimensions, and handling requirements.

Please provide the following where available:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and the issue.
• Photographs of the exterior packaging and shipping label, where relevant.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or other applicable resolution without requiring you to bear additional costs caused by an error attributable to us, subject to applicable law.

Where delivery to an international destination is available, the applicable shipping options and charges will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout or the applicable shipping terms clearly state that these costs are included, charges imposed by a government, customs authority, carrier, or broker may be the recipient's responsibility, subject to applicable law.

International delivery estimates may differ from the estimates provided for supported United States addresses. Customs clearance and local delivery arrangements may affect the actual arrival date.

If international shipping is unavailable for your destination, the applicable option may not appear at checkout.