Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions described in this policy.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to product condition and applicable law.

If your item arrives damaged, defective, incomplete, or incorrect, please contact us promptly so we can review the issue separately from a preference-based return.

Before sending an item back, email service@elavarion.com.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved. Please wait for authorization and return instructions before shipping an item.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided it remains complete, unused, and otherwise satisfies the applicable conditions.

For racquets, paddles, training equipment, and player accessories, please handle grips, frames, paddle faces, protective coverings, and included components carefully during inspection so the item remains in returnable condition.

Our collection includes racquet and paddle essentials, court training gear, and player accessories. Materials, finishes, dimensions, grip textures, colors, and packaging may vary by product.

If you decide that you do not prefer the color, grip feel, weight, style, or overall appearance of an item received, you may request a return within the applicable return period. Unless there is a confirmed product or fulfillment problem attributable to us, this will generally be treated as a preference-based return.

Product-specific conditions shown on the applicable product page may also apply, subject to applicable law.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, or difficult to identify and process.

Please retain your shipping receipt and tracking number until the return has been completed.

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. Examples may include:

• Customized or personalized products that cannot reasonably be resold.
• Gift cards, where applicable.
• Products clearly identified as final sale or non-returnable before purchase, where permitted by law.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless clearly identified as final sale or otherwise excluded before purchase, where legally permitted.

These limitations do not remove consumer rights that applicable law does not permit us to exclude. They also do not prevent a customer from reporting a qualifying damaged, defective, incorrect, or incomplete order.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where reasonably possible.

Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution for an error attributable to us, without requiring you to bear additional costs caused by that error, subject to applicable law.

Preference-based returns: If a return results from a change of mind, personal preference, style, or another reason not attributable to us, the customer is generally responsible for return shipping costs, subject to applicable law and any different terms confirmed by customer support.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless required by law or expressly stated otherwise. For a confirmed error attributable to us, eligible shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Please package racquets, paddles, and other equipment securely to reduce the risk of transit damage. Include all required components and follow the instructions supplied with your return authorization.

We cannot guarantee receipt of a return package shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination, subject to applicable law.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

If your refund has not appeared after the applicable processing period, please contact customer support with your order number and available payment details.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned. This decision is made by customer support after reviewing the request.

Refunds are subject to verification of the transaction and the applicable payment provider's processing requirements.

Exchanges depend on current inventory and product availability. If you would like a different racquet, paddle, accessory, or other eligible item, contact customer support to discuss the available options.

Different models, sizes, grips, colors, and product specifications may have different prices and availability. Any price difference and applicable shipping arrangements will be explained before an exchange is confirmed.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

If an order has already been dispatched, you may need to follow the applicable return procedure after delivery.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

If a provision of this policy conflicts with a mandatory legal requirement applicable to your purchase, the mandatory requirement will prevail to the extent of the conflict.

For questions about your eligibility, return options, or an existing refund request, please contact customer support before sending an item back.